Airline travel has not been a pleasant experience for many people for a very long time now. I am astounded that the boards of directors for these companies have trouble grasping why customers dislike them so.
Then there are announcements like this one from Southwest Airlines.
Are they freaking kidding? Sadly, no. I immediately swore an oath to never use their airline.
Mechanical problems are completely within the realm of human control. Calling this hideous change "more consistent with the industry standard" was particularly offensive to me. Which other carriers consider mechanical problems to be Acts Of God? I’ll boycott them too.